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YOU ASK. WE INVESTIGATE: Priceless Heirloom Crystal Shipped and Shattered

PALM DESERT - A 92-year-old woman says she's heartbroken after Fed Ex shattered her priceless, heirloom crystal, that's been in her family for generations. She says that she gave the company specific instructions over the phone on how she wanted the antique, Hungarian crystal shipped, now pieces of her family's history sits on her front porch. She insured the packages for $1,000 but after weeks of phone calls to customer service, she says Fed Ex denied her claim and offered her $100. She says that was what

Source: KMIR - Palm Springs, CA